1. Introduction

Welcome to Campbell River Florist (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website campbellriverflorist.ca, place orders, or interact with us online.

2. Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, billing and shipping addresses.

  • Order information: purchase history, payment method details (e.g., credit card number – processed via secure third‑party payment processors).

  • Usage data: IP address, browser type, device, pages visited, and website navigation data (via cookies and similar technologies).

  • Marketing preferences: subscriptions to newsletters, opt‑in/out preferences.

3. How We Use Your Information

We use your personal data to:

  • Process orders and fulfill deliveries;

  • Communicate updates, confirmations, or customer support;

  • Improve our services, website functionality, and user experience;

  • Send marketing communications if you’ve opted in; you may unsubscribe at any time;

  • Comply with legal obligations and resolve disputes.

4. Disclosure of Information

We may share your information:

  • With service providers (e.g., payment processors, delivery couriers, email platforms) to fulfill orders and communicate with you.

  • When required by law, to protect legal rights or in response to regulatory authorities.

  • In connection with business transfers (e.g., mergers or asset sales), ensuring your data remains protected.

5. Cookies & Tracking Technologies

We (and trusted third parties) use cookies, web beacons, and similar tools to analyze website traffic, personalize your experience, and provide targeted marketing. You can manage cookie preferences through your browser settings. Rejecting cookies may affect some site features.

6. Data Security

We implement reasonable technical and organizational measures—such as encryption, secure servers, and limited access—to safeguard your data. However, no internet transmission is fully secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information as long as necessary to fulfill purposes outlined here, comply with legal obligations, or for dispute resolution. Afterward, your data may be archived or deleted according to our policies.

8. Your Rights

Under Canadian privacy law, including PIPEDA:

  • You can access your personal data and request corrections.

  • You may withdraw consent to processing where applicable.

  • You can ask us to delete your information, subject to legal exceptions.

  • Complaints can be directed to our Privacy Officer (see below) or to the Office of the Privacy Commissioner of Canada.

9. Third‑Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices. Please review their policies separately.

10. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect their personal information. If you believe we have done so, please contact us to remove it.

11. International Transfers

If your data is processed or stored outside Canada, we will ensure it receives equivalent privacy protection through contractual or legal mechanisms.

12. Changes to This Privacy Policy

We may update this policy over time. Changes will be posted here with a revised effective date. Please check back periodically.

13. Contact Us

Questions, concerns, or requests regarding your personal data should be directed to:
Privacy Officer
Campbell River Florist
Email: [email protected]